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Is shipping free?
We offer free shipping on all our products *except our custom furniture. Please contact us before placing an order for custom furniture for accurate shipping rates.
What is shipping policy cost for custom furniture?
Our custom furniture collection shipping cost varies. Pricing for shipping depends on location and weight of final product. Please contact us for shipping cost before placing an order for any item in our custom furniture collection.
What the delivery time frame?
Non-custom 3-4 weeks
Custom furniture 4-6 weeks
How do I track the status of my order?
https://www.houseofkatu.com/pages/track-your-order Simply enter your tracking number and it will display where your item is currently located. If the tracking number cannot be found - please wait 24-48 hours and try again.
What types of material do you work with?
We work with historical wood and recycle old wood from construction site.
Are the custom furniture made to order & customizable?
Yes, our custom furniture are made to order and are customizable.
How do I prevent water stain in reclaimed wood furniture?
Immediately sweep the surface of top equally including dry areas with a wet cloth. Use a dry cloth to finish off to absorb more water. It's a good idea to use a coaster underneath glasses or coffee cups to prevent water rings from forming.
Why avoid placing custom furniture in direct sunlight & heat sources?
Strong constant sunshine can sometimes change the color of wood. If you want to prevent this, use curtains or blinds to regulate sun exposure.
Reclaimed wood tops should be kept a safe distance from direct heat sources such as fireplaces/heaters/radiators as the wood can dry out and cause cracks. A temperate stable environment is best.What is the proper maintenance and care for custom furniture?