RETURN POLICY-NON CUSTOM PRODUCTS
Return Policy (if applicable)
We only replace or return items if they are defective or damaged. Our policy lasts 3 days for non custom furniture products. If 3 days have gone by since your purchase and you have not submitted a return, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned such as custom furniture. We accept exchange for same item if our product has arrived damage, defective or wrong item received.
Additional non-returnable items:* Gift cards
1. Please submit a return online within 3 days from receiving item. You have 7 days from submitted return to ship item back.
2. We will send you thru email the address to where to ship item back once. Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/return.
There are certain situations where only partial refunds are granted: (if applicable)* Product with obvious signs of use
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only accept a cancellation within 24hrs from purchase for a full refund. After the cancellation period, we cannot accept a cancellation.
Return policy for custom order
Since our reclaimed wood furniture are made to order and handmade these items cannot be return or exchange. Unless they arrive damaged or defective, We can't accept any returns but if you do have a problem with your order please contact us.
Minor scratches, nail holes, joint gaps less than 1/8" in width are consistent with reclaimed furniture and will not constitute as damage. Items made with reclaimed wood have several natural inconsistencies in color, grain and appearance. Since each piece is custom made, there may be some deviation between the store image and the item that is delivered to you.
1. Please contact us for any damage or defected products before shipping any products.
2. You must ship item back within 7 days of original delivery and we recommended adding trackable shipping services or purchasing shipping insurance.
3. All damaged items that are returned for replacement shall be returned in its original packaging or suitable packaging purchased by the buyer. Buyer is responsible for packaging a return and scheduling a carrier pick up.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. Shipping costs are non-refundable, you are responsible for paying for your own shipping costs for returning your item. If you are approved, then your exchange will be processed and we will ship you a replacement item. We only replace item for defected or damage products.